Terms
Effective September 22, 2026
Website Terms
This website is operated by RetainMore LLC, a Connecticut limited liability company. By using it, you agree to these terms.
- Information only. Content on this site, including the Lost Revenue Calculator, is general information and illustrative estimates. It is not a promise of specific results, and it is not legal, medical, or financial advice.
- Services. Any services we provide are governed by a separate written agreement signed with each client. If that agreement conflicts with this page, the agreement controls.
- Our content. The RetainMore name, the RRE Method, and the content on this site belong to RetainMore LLC. Please don't copy them without permission.
- No warranties. The site is provided "as is." To the extent the law allows, RetainMore is not liable for damages arising from use of this website.
- Governing law. These terms are governed by the laws of the State of Connecticut.
Our Promise: Conditions
Free 50-Patient Comeback Test
The test is provided at no cost to eligible Connecticut med spas. The spa keeps all revenue from resulting bookings. The test requires a signed test agreement and a list of patients who have given the consent required by law to receive messages from the spa. RetainMore may decline or end a test at its discretion, including where consent cannot be confirmed.
"We work until it works"
For clients of the 60-Day Patient Comeback System, a booking target is agreed in writing before launch. If the campaign does not produce the agreed number of booked appointments within 60 days of launch, RetainMore will continue providing campaign services without monthly fees for up to 60 additional days. This service extension is the client's sole remedy. The promise applies only if the client:
- provides the agreed minimum number of patient contacts eligible to receive messages under applicable law;
- approves message copy within two business days and responds to booking requests promptly;
- honors the approved offer and keeps its booking link and scheduling system active; and
- is current on all fees.
The promise does not cover patient no-shows, treatment outcomes, or revenue. Full terms appear in the client's signed service agreement, which controls.
Keep everything
If a client ends the service, the client keeps its patient data and the final campaign copy delivered to it. RetainMore keeps its templates, methods, and tools.
One med spa per town
While a client is active and current on fees, RetainMore will not run reactivation campaigns for a competing med spa in the same town, as defined in the client agreement.
SMS Terms
These terms apply to text messages sent by RetainMore LLC to business owners and prospects who opt in, for example when booking a call.
- Program: RetainMore business updates, including appointment confirmations, reminders, and follow-ups about our services.
- Frequency: message frequency varies.
- Cost: message and data rates may apply.
- Opt out: reply STOP at any time to stop receiving messages. You'll receive one confirmation message and no further messages.
- Help: reply HELP or email pete@retainmorehq.com.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive messages is not a condition of any purchase.
- Privacy: we do not share or sell mobile numbers or opt-in data with third parties for their marketing. See our Privacy Policy.
Messages sent to patients on behalf of a med spa are sent in that spa's name under the spa's own consent, privacy policy, and SMS terms.
Contact
RetainMore LLC · West Hartford, Connecticut · pete@retainmorehq.com